![]() ![]() Pricing is one of the best aspects of Freshdesk. Plus, Freshdesk offers a free forever plan, which is enough to attract even the most frugal of business owners in need of helpdesk software.Ĭheck out our Freshdesk guide for more info Support plan prices start at $15 per user, per month and end at only $79 per user, per month, while Omnichannel plans start at $29 per user, per month and only get as high as $99 per user, per month, so the range is much more manageable than Zendesk. The biggest perk of Freshdesk is the affordability, which lends itself to being quite scalable, as its many pricing plans won't cost you too much to upgrade. The availability of help and support is also an issue, with certain plans lacking email options, which could be a dealbreaker for those that hate talking on the phone for support issues. However, the help and support options are slightly lacking with a score of only 4/5, namely due to the fact that Freshdesk does not offer 24/7 live support, which is available with Zendesk. With an overall score of 4.5/5, it's more than a respectable option as it has robust customization and features offerings, as well as better team management functionality than Zendesk, allowing managers to more effectively manage their teams through the platform. If you're looking for a Zendesk alternative that is a bit more affordable, Freshdesk is your best bet. Simply put, you get what you pay for and, with Zendesk, you pay a lot to get a lot. Still, even with this ding, Zendesk was still makes our top spot because of the sheer functionality available. The only downfall for Zendesk is the price, which is definitely on the expensive side, which helped it receive one of the lower scores for pricing at 3.2/5. These plans also provide robust customer feedback tools and data analytics, which is why the cost a bit extra. This high score is the result of massive functionality across the customer service spectrum, including email, social, live chat, and SMS communication and ticketing channels built into all Suite plans, starting at only $49 per user, per month. In fact, Zendesk's 4.6/5 for features is the highest be a substantial margin, with only Freshdesk, Zoho Desk, and Microsoft Dynamics getting close at 4.2/5 in our research. This boils down to its excellent customization options, robust help and support, and the largest feature catalog of any other helpdesk software on our list. Zendesk stands alone at the top of our helpdesk software research, netting an overall score of 4.7/5 in our research. ![]()
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